Guest Policies General Terms and Conditions •All guests must present original and valid photo identification at the time of check-in, such as, Emirates ID, National ID for GCC residents or passport. •The primary guest must be at least 18 years of age to be able to check-in the hotel. •It is mandatory for guests to present valid photo identification at the time of check-in. •Stay of 1 child up to 5 years of age is complementary without the use of extra bed. Breakfast charges may be applicable for the child. •Pets are not allowed in the hotel premises. •Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest. •A discounted booking cannot be modified. In case of early check-out for such a booking, no amount will be refunded. •Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, Tenanto will try to reinstate your booking when you contact us back or make a payment through our multitude of payment options •As we continue to strive to improve our services, Tenanto may reach out to guests to get a feedback of their experience through calls or messages

Cancellation Policy

We would love to host you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds. Our standard check-in time is 2 PM.

Before check-in

We will fully refund any booking cancelled up to 48 hours prior to scheduled check in date. For any cancellation within 12 hours of scheduled check-in, the 50 booking amount shall be deducted as cancellation charges.

On the date of check-in

In case you decide to cancel a booking after scheduled check-in time or do not show up at the hotel, the complete booking amount shall be deducted as cancellation/no show charges.

Min stay Locking

You need to serve the min stay as per decided in agreement breaking the agreement before locking duration can charge additional one month rent.

Payment Policy

For Monthly booking the rental payment should be paid timely as per agreement or decided date.

Moving out Policy

One month advance notice require to move out also existing month electricity and small move out charges applicable and deducted from Security Deposit.